Festival Session

Redesigning the Schiphol flight experience

For a lot of travelers, the experience of going through the airport can be quite stressful. Because of this, people come too early to the airport, or go to the gate too fast. This results into more crowdidness and a worse experience for other passengers. The Schiphol app is used by many of those travelers, and has the function of giving people relevant flight information.

The team responsible for the app sought a solution to take the stress out of traveling, by telling travelers clearly when to be where in a new version of the app.

Designers Daan van Klinken and Niels Mulder and iOS-developer Eric-Paul “EP” Lecluse tell the story about how this big project was tackled. Involving multiple business departments, research, prototyping, testing and building. EP will zoom into the technical challenges as well as talk about how we set out to measure the success in the app.

Date: 14 September 2020